Return Conditions

Your requests are processed to prepare for delivery at the end of the order. Once your order is approved, it will be delivered to the cargo company within 3 (THREE) business days at the latest. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that constitute the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER. Shipping fee and cargo insurance fee, if any, are added to the invoice amount. BUYER accepts and undertakes to pay these fees in advance.

After the payment is made, the delivery time of the cargo of the products subject to the contract takes an average of 1 day to 2 weeks.

SELLER is not responsible for any damages that may occur on the product during Shipping and Delivery. The BUYER has the right not to accept the cargo if the product delivered to him is damaged. If there is any damage or loss of use that may occur in the product due to cargo transportation, the BUYER must prepare a damage assessment report (memorandum) from the cargo company official before approving the delivery receipt at the time of delivery and add it to the product(s) to be returned and deliver it back to the cargo officer. Otherwise, the BUYER will be responsible for any damage or loss of use resulting from cargo damage and the product cannot be returned. If the SELLER determines that the error in the product occurred before cargo and delivery, the process of replacing the product and reshipping it takes a maximum of 14 business days after the damaged product reaches the SELLER warehouse. In case of a situation arising from the product not being supplied, the SELLER will refund the payment made to the BUYER under the conditions stated in this contract.

RIGHT OF WITHDRAWAL (REFUND)

BUYER has the right to withdraw within (7) days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller must be notified by fax, email or telephone within this period and the product must not have been used within the framework of the provisions of the relevant article. If this right is exercised, it is mandatory to return the copy of the cargo delivery report stating that the product delivered to the third party or the BUYER was sent to the seller's store and the original invoice. The product price will be returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, copyable software and programs, products that deteriorate quickly or have expired. The use of all kinds of software and programs, consumables (Line stone, Marking Pen etc.) and the right of withdrawal is subject to the condition that the product's packaging is unopened, intact and the product is unused.

In addition, the consumer cannot exercise his right of withdrawal for goods produced in accordance with the consumer's special wishes and demands or personalized by making changes or additions.

If the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the consumer within 10 days from the date of notification of the objection.

In cases where the buyer cannot reach the store (seller)

You can get the necessary support by contacting Maxmerter.com.